Half-day workshops

Dealing with Difficult & Angry People

General tips on the do's & don'ts of dealing with difficult people. This workshop is helpful to anyone dealing with the public or in customer care either in person or on the telephone.

Making Presentations

This is ideal for anyone nervous about giving a presentation or speaking in public

Customer Care

For those who deal with the public on a regular basis either in person or on the phone.

Interview Skills - Going for a Job

General background on how to prepare well for a job interview, with tips and ideas on what to expect, how to behave, questions to be asked etc to obtain the best results.

Relaxation for Busy People

This aspect of the Managing Stress workshop has proved helpful and beneficial to staff who are under constant pressure.

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